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Sum total of helpful article in Zendesk Explore
Answered
Posted Mar 24, 2022
Hi,
Can I sum / count how many users that feel our article was helpful or not in Zendesk Explore
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Posted Mar 24, 2022
Hi,
Can I sum / count how many users that feel our article was helpful or not in Zendesk Explore
0
1 comment
Dane
Caroline Wibowo,
Based on Knowledge Base metrics, AVE is the only aggregator available. However, votes currently reflect the sum of upvotes and downvotes. For example if you have an article that has been marked as Helpful for 10 times and Not Helpful for 5 times. The total votes will be returned as 5.
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