Sum total of helpful article in Zendesk Explore

Answered

1 Comments

  • Dane
    Zendesk Engineering

    Caroline,

    Based on Knowledge Base metrics, AVE is the only aggregator available. However, votes currently reflect the sum of upvotes and downvotes. For example if you have an article that has been marked as Helpful for 10 times and Not Helpful for 5 times. The total votes will be returned as 5.

    0

Please sign in to leave a comment.

Powered by Zendesk