Please add Ticket ID to the Search dataset

2 Comments

  • Official comment
    Orsolya Forster
    Zendesk Product Manager

    Thanks for your feedback CJ Johnson,

    As you wrote, the ability to drill down in the dataset and see which tickets were created is the next step for the search dataset. I'll mark this thread "Planned" once this addition is on our roadmap.

    Cheers!

  • Carla Mitchell

    Is there any update to this?
    Do you have an ETA to have this implemented?

    I really need to know the Ticket ID's when i do a search so that I can drill further down into the ticket - i can get broad searches of number of tickets by month by org/client - however i cant figure out what ticket IDs are for that organization.   When i do get Ticket ID's the counts are off - and I dont know why nor can i get them for the org/client i want.

    0

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