NEW TEAM PAGE: Adding new agentsCompleted
In the current team members page, you have the option to "add user" at the top right and add agents directly to ZD. When viewing the beta New Team Members page, there is no option to add agents.
Once the old (current) Team Members page sunsets, how will this be done? Will the only option be to add end-user from the end-user page and then bump up to staff?
Hi Justin C.
The new Team members page is still a work in progress and I admit we haven't explained that very well.
We are working on including the display of roles, add team member and seat usage before this page becomes the default experience. We will then be including better Groups management, CSV export and Bulk management of product access & role to name a few of the planned features.
So rest assured we won't sunset the old page until you can do everything you need.
Zendesk Product Manager
I do it here:
The Team Members page has now been released! It includes a new Add Team Member button in the top right of the page and a new flow. This release is the first step in making team management simpler. As Tom said above, next up are Groups and CSV export, so keep an eye out.
Thank you again for providing feedback; we find it incredibly valuable.
- Tess French
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