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[Zendesk API] Adding private comment to the ticket with text and link

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Mario Wijaya

Posted Mar 25, 2022

Hello,

I am testing adding the private comment to the ticket via Zendesk API. Any documentation on how to add a mixture of text and URL link (via html tag)?

I tried using `<a href=<url>><text></a>` but it doesn't render as a hyperlink. Any help would be appreciated.

Thanks!

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5 comments

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    Andrew J

    Community Moderator

    API reference: https://developer.zendesk.com/api-reference/help_center/help-center-api/post_comments/#create-post-comment

    Should be able to use html.  Can you post your actual code?

    Or you could try markdown 

    Syntax:   [Link display text](http://www.sampleurl.com)

    -1

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    Mario Wijaya

    The API reference that you are referring to is the "Post comment" to a community post and not to a ticket.

    I am referring to a customer submitting a ticket through the webform or by other channels and then I would use Zendesk API to surface a private comment on the ticket for our agent's reference.

    This is what I am referring to: [Link](https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/)

    Does that make sense? Thanks in advance!

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    Mario Wijaya

    Markdown works perfectly. Thanks!

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    Chris Green

    Mario Wijaya - were you able to resolve? I'm trying to do the same thing, but not sure which API call to make. 

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    Tipene Hughes

    Zendesk Developer Advocacy

    Hey Chris,
     
    You can make a call to the Tickets API similarly to how you would to add a normal comment, but instead of the body property, you'll use the html_body property. Here's an example of how that might look in practice:
     
    {
      "ticket": {
    	"comment": {
    		"html_body": "<a href='https://www.example.com'>This is a link</a>",
    		"public": false
    	}
      }
    }
     
    I hope this helps! Let me know if you have any questions. 
     
    Tipene

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