Zendesk Pop Out the application with the data from Zendesk Admin conf and Other Ticket related Data


  • Greg Katechis
    Zendesk Developer Advocacy

    Hi MPZ! The reason that it isn't working is because the ticket data that you're looking to retrieve from the modal is only available in the ticket_sidebar or new_ticket_sidebar locations. ZAF doesn't have a clean way of passing data from one app instance to another, however we do have an example app that shows you how this is done here. If you check the main.js, you'll see that we're passing data from the ticket sidebar to the top bar, but you can tweak that to work with a modal instead. It's pretty heavily commented, but if you have any questions, let me know!


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