Adding Lead Source to the Lead Capture Form

3 Comments

  • Katarzyna Kurzyńska - Madej
    Zendesk Product Manager

    Hi Nathaniel! Have you tried creating a custom lead source: https://support.zendesk.com/hc/en-us/articles/4408839415834-Tracking-lead-and-deal-sources

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  • Nathaniel W. Polky

    Hi there.   I have custom lead sources set up, but I want to specifically map any lead coming from the Lead Capture form to a specific lead source when I set up the fields in the Lead Capture form set-up.   

    Example:  When adding fields into the Lead Capture form, add an option to specify the lead source for all leads created from the form.   It would be a setup field only and not visible to the end-user completing the form. 

    1
  • Jason Daniel

    I would also like to know if there is a way to trigger the custom lead source to be "Lead Capture Form" when the lead is created via the lead capture form.  

    Currently when leads are created via the lead capture form their source is blank and it appears that the lead was "created by" the owner listed on the Lead Capture Form. 

    What is the best way to ensure clarity around what leads are being created via the lead capture form?

    1

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