AWS Event Bridge integration does not support chat events but documentation shows that

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Diego Martin

Posted Mar 29, 2022

Zendesk documentation shows it's possible to integrate with AWS Event Bridge to get chat events and react upon them. https://developer.zendesk.com/api-reference/event-connectors/events-for-amazon-eventbridge/chat/

However, the AWS integration in Zendesk Admin does not seem to support chat events.

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      Carl Joseph

      Hi Diego,
       
      Wanted to check in from earlier this year. I'll close this request now, but if you have any further questions, feel free to open up a new ticket.
       
      Kind regards,
      Carl
       

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      Diego Martin

      Thanks Carl Joseph,

      Looking forward to it and trying this new integration.

      Regards,

      Diego

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      Carl Joseph

      Hi Diego. 
       
      Chat events are currently enabled on a case by case basis. I'll contact you privately to arrange this shortly.
       
      Kind Regards,
      Carl
       

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