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AWS Event Bridge integration does not support chat events but documentation shows that

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Diego Martin

Posted Mar 29, 2022

Zendesk documentation shows it's possible to integrate with AWS Event Bridge to get chat events and react upon them. https://developer.zendesk.com/api-reference/event-connectors/events-for-amazon-eventbridge/chat/

However, the AWS integration in Zendesk Admin does not seem to support chat events.

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    Carl Joseph

    Zendesk Product Manager

    Hi Diego. 
     
    Chat events are currently enabled on a case by case basis. I'll contact you privately to arrange this shortly.
     
    Kind Regards,
    Carl
     

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    Diego Martin

    Thanks Carl Joseph,

    Looking forward to it and trying this new integration.

    Regards,

    Diego

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    Carl Joseph

    Zendesk Product Manager

    Hi Diego,
     
    Wanted to check in from earlier this year. I'll close this request now, but if you have any further questions, feel free to open up a new ticket.
     
    Kind regards,
    Carl
     

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