Split audio for inbound call ringer and call audio

Answered

5 Comments

  • Official comment
    Widson Reis
    Zendesk Product Manager

    Hi Rina,

    Thanks for your feedback! We do have this feature in our backlog and will be assessing if we can prioritise and execute it as part of our short term roadmap.

  • Rina

    That's good to hear Widson Reis - fingers crossed for an update very soon!

    0
  • Rina

    Hi again Widson, I'm trying to report an issue I keep having where I switch audio between my laptop speaker to my USB connected headset, in some cases the audio does not switch to the selected output. I end up not being able to hear the audio from the call and have to call the customer back.

    The only error indicator I see is a red speaker with an 'x' next it, alongside the left of the call button options as pictured. I've got an image I can share, to show where I mean but your site won't let me upload it here. Can anyone help with this, and advise when we will be able to control the audio output more effectively in future?

    0
  • Widson Reis
    Zendesk Product Manager

    Hi Rina
    The best thing to do is to reach for Customer Support (you find the link under your profile picture) where you can report the bug, describe the hardware and software you are using, and upload the screenshot (it's odd that you cannot do it here...). If we are able to reproduce the bug it will be passed to our engineering team to fix.    

    0
  • Rina

    Strange indeed! I shall reach out to the team as you've suggested. For reference, I was trying to upload a screenshot in JPEG format from my laptop PC Widson Reis

    0

Please sign in to leave a comment.

Powered by Zendesk