Split audio for inbound call ringer and call audio

That's good to hear Widson Reis - fingers crossed for an update very soon!

Hi again Widson, I'm trying to report an issue I keep having where I switch audio between my laptop speaker to my USB connected headset, in some cases the audio does not switch to the selected output. I end up not being able to hear the audio from the call and have to call the customer back.

The only error indicator I see is a red speaker with an 'x' next it, alongside the left of the call button options as pictured. I've got an image I can share, to show where I mean but your site won't let me upload it here. Can anyone help with this, and advise when we will be able to control the audio output more effectively in future?

Hi Rina
The best thing to do is to reach for Customer Support (you find the link under your profile picture) where you can report the bug, describe the hardware and software you are using, and upload the screenshot (it's odd that you cannot do it here...). If we are able to reproduce the bug it will be passed to our engineering team to fix.    

Strange indeed! I shall reach out to the team as you've suggested. For reference, I was trying to upload a screenshot in JPEG format from my laptop PC Widson Reis

+1

Any updates that can be shared on the progress for this is welcome!

For our teams, it is a nice quality of life feature to not have to be forced to wear their headsets 7+ hours every day.

Widson Reis Hi there, where are we at on the roadmap since a year ago please?

Hi Rina,

I can confirm that after careful prioritization, this now sits high on our roadmap. This is going to be part of a larger project aimed at enhancing the entire Call Console experience, which will include ringtone customizations.

Do we have an update for this feature? 

Hi, Saskia O (Synergy) this has been postponed to 2025.