Remove Followers via Mass Update?

Hi Grant Schuemann

Interesting that you are looking for the almost identical problem I tried to solve yesterday. 

We actually haven't switched from CCs to CCs and Followers yet. I tried to use the API via a ticket update webhook to remove myself as a CC recipient from tickets I no longer have to be informed about.

The outline of my intended solution is:

- create a trigger which specifies which user to remove from the CC list of the ticket.

- select the respective tickets where I am CC'ed (query: cc:"Peter Hochstrasser")

- add a tag to these tickets, and save them

- the trigger acts on the tag, removed the tag and removes me as a CC using a JSON payload as described here:
https://developer.zendesk.com/documentation/ticketing/managing-tickets/creating-and-updating-tickets/#setting-email-ccs 

Much to my dismay, this did not work (besides the fact that there's a typo in the one "action": "delete" example). The webhook executed successfully, but changed nothing. We use the same webhook in other interactions, where it works flawless. Since you use CCs and followers, this may be a way for you, because on the page mentioned above, i.e. here:
https://developer.zendesk.com/documentation/ticketing/managing-tickets/creating-and-updating-tickets/#setting-followers

they talk about followers. I assume that this API works only for CCs and Followers-enabled accounts.
The collaborators API that is available of you're not using CCs and followers only allows to specify the new complete list of collaborators. That cannot be done in a trigger using a webhook, as you need to get and update the contents of the collaborators list.

Grant

The best approach would be to use the API. That is the best approach for mass updates as I do not believe there is a method out the box for this.

If you do not have access to a developer, you can try the a trigger and target using the method described here. This uses still uses the API and may be an easier starting point. But just a caveat. While updating tickets from triggers and automations is possible, it is not recommended.

Hey friends! Any chance this functionality might be added at some point? I didn't see a way to bulk update followers via the API, but if I overlooked it let me know. Thanks!!