Tip: Add Feedback Field to Zendesk Guide with Slack notification
Zendesk Guide only has an ability to get Yes / No feedback on articles.
However, we usually would like to know a reason of Yes/No.
In the following article, I will introduce how to edit Zendesk Guide theme to allow feedback comments after entering Yes / No in order to gather actual comments from Customers. In addition, I also introduce the way to implement a postback to Slack when a feedback is entered.
https://nora96o.medium.com/add-feedback-field-to-zendesk-guide-with-slack-notification-43dd6394962d
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Hi Toru,
I've tried to make this work by following your instructions, but no luck. I want to add this exact functionality to my site, but it's not doing anything. Any chance something is outdated as of March 2022? Thanks!
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