Ability to copy and backup bot flows and steps.


  • Karla McCartney-Brown

    It would be great to have the option to copy bot flows for multi brand purposes.

  • Lisa Tam
    Zendesk Product Manager

    Hi all,

    Thanks for the feedback. Cloning bots is currently on our roadmap for Q3, so please stay tuned.

  • Simon Higham

    Hi Lisa, Any update on this? as we are now in Q4

  • Rina

    Hi Lisa Tam + Simon Higham - I believe I've heard it is now possible to clone. Can you link us to an article if right Lisa? Thanks

  • Kim R

    I think the BOT itself can be duplicated/cloned but the triggers inside a bot are not.

    This feature is quite beneficial for companies like us who have a lot of similar product models but need to be triggered separately.

    For example, a trigger for the product info of Product A (ex. 4K resolution camera)  is different from the trigger for the product info of Product B (ex. FHD resolution camera) but the contents and flow are similar.

  • Manuel Moreira

    Any news on this?

  • Jason Walker-C

    You can clone the entire bot now. 

  • Manuel Moreira

    What about backing up/cloning specific flows inside the bot?

  • Laura Mirto

    Is there a way to clone a bot to a sandbox environment? 

  • Ashley Moore

    +1 for this and the clone/backup/restore 

  • Illation Zendesk Team



    We would like the option to either copy and paste in a different instance or export and import the bot. We test a lot of the BOTS in Sandbox and need to update the changes in the main instance.


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