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Answer Bot Messages Custom Updates
Answered
Posted Apr 01, 2022
Hi, we are updated the answer bot message related string files, But it is not reflecting the app side. It is showing the default messages only, we want to know how to customize the answer bot messages in chat. we are tried so many ways , But it is not working.
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8
8 comments
Amrutha
@Will Poon - Request your help here
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Amrutha
Team,
May we please have an update on this - We need to customize the chat and currently we are not able to make the require edits. How should we proceed on the above?
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Amrutha
Team,
can someone please look into this ? We really need to push our code
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Amrutha
Will Poon - May we have someone assigned to this ticket please
zendesk zendesk
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Amrutha
zendesk zendesk- Can we have someone look into this please- Its been close to a month we have raised a problem
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Dane
This is a public forum where users can share tips and tricks. For account specific concern, you'll need to contact support directly so that our Advocates can assist you.
In addition, we have quite a bit of documentation around app building some here and here, but we do not look over code or write code for our customers.
You can also contact our professional services and have developers from Zendesk that can build custom codes for you according to your needs.
Just in case you have identified that the issue is being caused by Zendesk APIs please use the link above to contact us.
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Krishnakumar D
Hi Dane Adriano,
Support team is not technically answering our questions, So please assist us how to update default bot messages in app side.
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Dane
As much as I wanted to help, this kind of concern is outside Zendesk Advocacy's scope of support. Our professional services can help help with this kind of development project.
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