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Jira to Zendesk migration

Not Planned


Posted Apr 03, 2022

Both, Jira and Zendesk are powerful tools. 

But... since Jira is becoming very expensive and is giving up on Jira Server, which is still very very popular, more and more companies are looking for alternatives, such as Zendesk.

Here is the story of a project we did for a a very big IT company, migrating 7 (!) big Jira Server instances to Zendesk. 

After the migration, we kept them in sync (integrated) for the transition period.

Client: IT consulting company with €18 billion revenue
Location: Global, HQ in France

Scope
Migrate 7 Jira Server  instances of various sizes to Zendesk with the getint.io consulting services, and custom development. 6-month contract, and the license for the On-Premise getint.io platform. 

Getint.io provided license for getint.io platform with a custom license, and custom development services. 

The app: Zendesk Jira integration [2-way issue sync + migration]

The challenge
Due to the company’s strategy, the client’s team needed to migrate from Jira Server  to Zendesk, with all the typical Jira fields like title, assignees, and description, with comments, attachments, and plenty of custom fields specific to the way Jira was used by the Client. 

Solution
After several calls with the client teams, we specified the scope of the project, we’ve identified where the platform was missing some features and we started to execute custom development. We were working with the client on a daily basis, on a dedicated slack channel. When the platform was ready, we did test migration, and when we were sure everything was done as requested, the client’s team performed successful migrations. 

If that's the project you're looking to execute as well, I'll be happy to help.

Our platform supports various Zendesk integrations/migrations with Jira, ServiceNow, Azure DevOps, Asana, GitLab, GitHub and Monday.com. 


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6 comments

Official

image avatar

David Gillespie

Zendesk Product Manager

Hi Jacek Wizmur,

Thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.

As this feedback isn't related to a specific Zendesk product or feature but more as guidance to others about how to migrate from Jira to Zendesk, I'll close this post for comment and mark it as “not planned”.

Thanks,

David

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There's also an automated data migration service called Help Desk Migration. Their app can import a big volume of data including comments and attachments, as well as default Jira fields to Zendesk automatedly. Or if you want to import custom fields, you can create them inside the app without jumping between help desks.

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Have you tried 3rd parties to configure Jira to Zendesk integration? Skyvia, as an example, is pretty simple to use (no code) and has a freemium model. Take a look here.

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Hi @elijah Yes, Getint is exactly that - a 3rd party platform that can be used for integrating and migrating data to Zendesk/with Zendesk. We support integrating Zendesk with all types of Jira, Azure DevOps, ServiceNow, Fresh, Asana, Monday, ClickUp, Salesforce, GitLab, and many more :). The tool is being used by big and small companies like Lufthansa, Capgemini, Mercedes, VW, Deloitte, Sodastream, and many more.

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We migrated our Jira data to Zendesk using Helpando.it, they can accomodate all custom requests & mappings.

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+1 for Helpando.it!

We had very specific custom requirements that no other out-of-the-box solution or migration specialist was offering, such as migrating inline attachments of issue comments and displaying them as inline attachments in Zendesk...

Helpando solved all these issues quickly and guided us along the whole way.

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