New Admin Center and User EXPORTS

Ben Wilcox

• April 04, 2022 14:44

It's pretty annoying that I don't have a way to export lists of users and roles from Zendesk.  Unless I've missed it.  How can I export a list of agents, staff, admins, team leads (aka... my paid roles) so I can play with the list in Excel?  We can export tickets and we can use Explore to report on tickets, but why is there no function to do the same with our user data???

• Heather Rommel

  • April 04, 2022 15:20

  Community Moderator

  

  

  Hi Ben Wilcox

  I hear you! I hope Zendesk bakes this into the product. In the meantime, I use:

  Exporter App:  https://www.zendesk.com/marketplace/apps/support/89495/exporter/

  Super Admin App (max 100 agents at a time) https://www.zendesk.com/marketplace/apps/support/259163/super-admin/ 

  Sincerely,

  Heather

• Gabriel

  • April 05, 2022 09:22

  Zendesk Customer Care

  Hi Ben!
  
   There are three options available for you to export a list of users from your account:  
   
  1. Use the Zendesk Rest API Users endpoint (https://developer.zendesk.com/api-reference/ticketing/users/users/) to capture the list of users from your account. 
   
  2. Export users in XML or JSON format. For more information about exporting data from your Support account, see the article: Exporting data to a JSON, CSV, or XML file (https://support.zendesk.com/hc/en-us/articles/4408886165402). We can enable that feature for you, but for that, we need written confirmation from the Account owner to proceed with the activation. Please reach out to our support if you wish to enable it.
   
   3. Accounts with the customer lists (https://support.zendesk.com/hc/en-us/articles/4408822480410) can export their user list in a CSV file (https://support.zendesk.com/hc/en-us/articles/4408845617306#topic_q3w_jrq_bm).
   
  I hope this helps!
  
• Nathan Yang

  • April 06, 2022 21:57

  Our company also needs a members export function from the https://clearcapital.zendesk.com/admin/people/team/members page.

  We currently use Method #2 with the 'User XML export', but it's a big pain to have to export and then write a script to extract that data from JSON. Would be so much easier to have a built-in CSV export of user data.

• Donna Askew

  • September 01, 2022 12:52

  The new People functionallity is great, especially to filter on who has what role.  However, this lacks where paid for seats are taken up by Explore Editor roles - there isn't anywhere you can filter to see who has those roles.  

  Hence it would be useful to see who has paid for seats and their current roles that count towards the seat.

• Kristin Palmer

  • March 09, 2023 00:06

  Zendesk Product Manager

  I’m very pleased to let you know that we have started rolling out a new feature that allows admins to export a list of their team member data. This feature will be available in your account by March 16th (PT).

  You can read our product announcement here and please let us know if you have any feedback.

  Thanks

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