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Zendesk widget not showing up

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Sophia Ye

Posted Apr 11, 2022

Hello,

I am currently trying to get the Zendesk Web Widget to display in our Internet Explorer 11 application. The Zendesk web widgets APIs are successfully executing and are returning 200 responses; we see no console errors related to Zendesk. However, the web widget itself is not showing up in our UI. Is this an issue that you have encountered before? Do you have any advice on how we can troubleshoot this issue?

Thank you,

Sophia

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    Marco

    Zendesk Customer Care

    Hi Sophia, 
     
    Thanks for your post here. It's great that you tested this out first, and I would just like to check if you have already checked this article here as well? Sometimes, it's just a setting that was missed that's causing this. https://support.zendesk.com/hc/en-us/articles/4408821145754-Troubleshooting-guide-Why-is-the-widget-not-showing-on-my-website-#:~:text=Check%20that%20the%20necessary%20channels%20are%20enabled&text=If%20you%20use%20the%20Web,you%20want%20to%20be%20active.
     
    Kindly look into this and see if there's anything that was missed. Thanks! 

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