Reassign a chat without ending a chat
When our agents would like to route a chat to another agent, they are prompted the chat will be ended by taking this action. Why is that and how do we work around it?
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Hi Victoria Thrash,
Chats would end if the assigned agent is offline at the time of transfer. This is due to the real-time nature of chats and the inability of offline agents to respond to the chat.
Do let me know If this is not the case and we can dig further for you.
Regards,
Ayush
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