Redirect after submit request

Answered

Posted Apr 14, 2022

Hey there,

I' looking to redirect my logged in users to the home page instead of the ticket detail after submit a new request. I tried the following but didn't work out:

try{

window.location.href = "/home";

} catch(e) {console.error(e);}

});

Any ideas ?

Thanks !

5 comments

Date

Greg Katechis

Zendesk Developer Advocacy

Apr 18, 2022

Hi Carlos! I threw something together for this which should work for you. I didn't test this for many scenarios, so use this as an example and test it out to see if it works for you! You'll want to place this in your document_head.hbs:

<script>
let ticketNumber = window.location.href.split('requests/').pop();
let ref = document.referrer

if (ref.match('https://yoursubdomain.zendesk.com/hc/yourlocale/requests/new') && ticketNumber.match(/^[0-9.]+$/)) {

window.location.href = 'https://yoursubdomain.zendesk.com/hc';

}
</script>

It's not pretty at all, but it should get the job done. This will run whenever the url slug contains only a number, so it won't get caught by the ticket form id search value. Also, remember to replace "yoursubdomain" with your actual subdomain. If you use host-mapping, update the above snippet accordingly.

If you run into any issues with this, let me know!

Carlos

Apr 19, 2022

Hi Greg ! thanks for the information. However, I'm not trying to not enter the new request page, instead I'm trying to redirect after the user submits a new request. So they should be able to fill the form and send it but immediately redirected to the home page. Does this make sense?

Thanks !

Greg Katechis

Zendesk Developer Advocacy

Apr 19, 2022

Yep, that's what the above code snippet will allow you to do!