Agent Time

2 Comments

  • Kari Petty

    Anyone?

    0
  • Chandra Robrock
    Community Moderator
    Most Helpful - 2021

    Hey Kari Petty - You should be able to build a similar query to Example #3 of this help article with one small change. 

    Instead of looking at AVG(Update Handling Time (min)), it sounds like you'd want to look at SUM(Update Handling Time (hrs)) for the metric.

    0

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