Subscriptions in Sell - we want your feedback!

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3 Comments

  • Pierre-Olivier P.

    What limitations do you hit while using the current version of Subscriptions?

    1. If it can't be added by API, it's useless, there is no way we'll add all these thousands of subscriptions manually. https://github.com/zendesk/basecrm-php/issues/53

    2. It would be interesting to break down revenue so net revenue appears in reports. Possibility to split revenue : stripe fees, taxes, etc.

    3. It's unclear right now if we add subscriptions if it's going to appear in revenue widgets?

    4. Speaking of widgets, it would be nice to show stats on homepage dashboards : MRR, # of subscribers, churn %, average LTV, etc.

    5. Until that possibility existed, we added a new deal each month for each subscribers, it would be interesting to associate multiple deals with a subscription. Or, within a subscription, insert a table to differentiate all the transactions that occurs monthly: woocommerce order #, stripe transaction ID, etc.

    6. Even though it's not my case, I'm sure other customers have different billing cycles other than monthly, add the possibility to change the periodicity.

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  • Agnieszka Czajka
    Zendesk Product Manager

    Thank you for your feedback Pierre! We will take your insights into consideration when extending functionalities of these solution. Some of your asks are on our roadmap and we hope to deliver them in near future. 

    Could you elaborate on the need to have information about external payments within your subscription data in Sell?  For what purpose these data are needed for you or your sales team? It would be great to understand your use case. 

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  • Harry Bolton

    Needs to be linked with API to link it with Xero, stripe, etc

     

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