I realize that you don't want to turn this into an Explore report, but I've not been able to successfully leverage Explore to answer the basic question: "is each agent engaged today, and what activities are they doing"? It would be great if I could a) add a few columns of my own, or b) "clone" this to an Explore report where I could easily tailor it.
It's good to see all our agents in one place, but instead of just seeing date of last login, I'd like to see date and time of last login and activity since that last login. Or over a span of time, what has a given agent been working on (various types of ticket updates, help center article updates, messaging, chats, etc.)? Or how about a login history for an agent? As we work more remotely, these data help us "see" what's happening with the team even when we can't see the team members walking in and out of the office door.
I've tried tailoring the Explore Support dashboard (Assignee activity widget), but I can't get it to show me what I'm seeking. I apologize if I'm overlooking anything that should be obvious.
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