Prioritize One Type of Call Over other calls within an IVR.

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Robert Lehman

Posted Apr 21, 2022

I have an IVR set up so with our Press1 and Press3 routing into the same Group.

We thought it might be nice to be able to prioritize calls from one route over another route as they flow into the same Group's queue. 

I was wondering if this is something that could be easily developed?

 

 

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