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Outbound Email Blank Message

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Mitzki

Posted Apr 23, 2022

Hi there, 

I always get a response from customers that they receive a blank message.

Could you please advise how to fix this issue? This is causing me to resend my emails and get a bad feedback rating.

Thanks so much, and hope to hear from you soon. 

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    Pedro Rodrigues

    Community Moderator

    Hi Mitzki, without further information this could be related to your trigger placeholder and/or dynamic content, or your email template (HTML).

    • Does this happen when a ticket is created, updated or both?
    • Does this happen for all workflows, or just one in particular?

    If you use a test/end-user email address and reply as agent, can you replicate this behavior? If possible, please share a screenshot of your trigger actions (ie. the trigger that notifies the requester for the affected workflow).

    Thanks in advance!

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    Fritz T.

    Hi Mitzki, were you able to do what was suggested by Pedro? If this is still happening, you can post additional information so that we can help you more.

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