When we created new view to filter specific tickets like the ones which are not triggered into any group (We call them "No Group" tickets), I got confused on the channel description.
For example, one ticket was "The follow up" of previous ticket, and I finally found it's in "Closed ticket". What does it mean?
I attach all channels information as below. Please somebody from Zendesk can help explain them.
I know Rob has written before
But it can only help solve part of my problem.
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