How to add URL in flow builder?
Answered
Posted Apr 28, 2022
Hi there,
May I know if there's a way to make the url as hyperlink in flow builder? As we found that after adding business conditions in flow builder, even if customer would like to leave us a message, it will not create a ticket at all which means we are missing customer's messages. Therefore we would like to send message and inform customer to submit their request via zendesk form instead however I am not sure how to make the url as hyperlink. Your help is much appreciated!
2
2
2 comments
Joshua G
Charles Gresula, one workaround I've done is to use the carousel to include links. There is a minimum of 2 links required for the carousel to work, so I add a link to our homepage as the 2nd link.
1
Charles Gresula
Hello Ashley Yau
At this time, if you're using Flow Builder with Zendesk, you can't include hyperlinks.
The Zendesk product team is aware of this limitation and will support this feature in the future, but unfortunately there is no date when this particular feature will be available.
You can up-vote the original request here - Answer Bot / Messaging - Insert Custom Links and add your detailed use-case to the conversation. Threads with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
For now, you need to include the link to the URL instead of the hyperlink. We apologize for any inconvenience, but we hope you find it useful. If you have any other questions or concerns, please feel free to contact us.
Thank you.
1
Sign in to leave a comment.