How to add URL in flow builder?

1 Comments

  • Charles Gresula
    Zendesk Customer Care

    Hello Ashley Yau

    At this time, if you're using Flow Builder with Zendesk, you can't include hyperlinks.

    The Zendesk product team is aware of this limitation and will support this feature in the future, but unfortunately there is no date when this particular feature will be available.

    You can up-vote the original request here - Answer Bot / Messaging - Insert Custom Links and add your detailed use-case to the conversation. Threads with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning. 

    For now, you need to include the link to the URL instead of the hyperlink. We apologize for any inconvenience, but we hope you find it useful. If you have any other questions or concerns, please feel free to contact us.

    Thank you.

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