Answer bot: Exclude articles via label


  • Rina

    Ryan McGrew has this been reviewed for 2023? I'd be interested to know please - thanks

  • Danilo Brandileone Scardua

    This is important and it should be revised by the team. 

  • Amy Spagnolo

    Plus one on this, it is not scalable to have 'only include' option with labels, I have only a few articles I need to exclude from AB and we're not going to label 236 articles just for that. 


  • Ryan McGrew
    Zendesk Product Manager

    Hey Mareile,

    Today we support the use of labels in Answer Bot by only including articles with certain labels. We don't have it on our roadmap right now to support an exclusion label like you've described, but thank you for the feedback.



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