• Eric Nelson

  • April 29, 2022 13:43

  Zendesk Developer Advocacy

  Hey Carlos,
  
  Unfortunately each theme is it's own individual package (essentially they're all their own individual websites) so you'll need to update this on each.
   
  Thanks! 
   
  
• Crystal Chenier

  • May 25, 2022 20:49

  Is there a way to change the Submit a Request Tab in the Header to Contact Support? Is there a different code that needs to be entered in that place? I changed the name but it just removed the Tab from the Header on the Web Page

• Tipene Hughes

  • June 06, 2022 14:46
  • Edited

  Zendesk Developer Advocacy

  Hey Crystal,
   
  Try replacing the "new_request" link helper in the header file with the code below: 
  

  {{#link 'new_request' class='submit-a-request'}}
        Contact Support
  {{/link}}

  Here's a link to the docs which you might find helpful, as well:
  

  • Link Helper 

  Feel free to reach out with any questions!
   
  Tipene
• Crystal Chenier

  • June 06, 2022 15:06

  Tipene, this code worked! I am now trying to figure out how to change the Title from "Submit a Request" to "Contact Support"

  I see the code  <li class="item">{{link 'new_request' role="menuitem" class='submit-a-request'}}</li>

  Would the above code be the one that I need to change?

   

   

• Tipene Hughes

  • June 06, 2022 15:23

  Zendesk Developer Advocacy

  Glad to hear it worked! With regard to the title, are you referring to the text in the screenshot below?
   
  
  
• Crystal Chenier

  • June 06, 2022 15:24

  Tipene Hughes Thank you, 

  I am now trying to figure out how to change the Title from "Submit a Request" to "Contact Support"

  I see the code  <li class="item">{{link 'new_request' role="menuitem" class='submit-a-request'}}</li>

  Would the above code be the one that I need to change?

• Crystal Chenier

  • June 06, 2022 15:27

  Tipene Hughes I am referring to the Title in the screenshot below. I would like for it to read Contact Support, rather than Submit a Request

  

• Tipene Hughes

  • June 06, 2022 15:37

  Zendesk Developer Advocacy

  Thanks for clarifying! To change the title on that page, you'll need to update the code in the new_request_page.hbs file, specifically within the <h1> tag. Something like this should do the trick:
   
  

  <h1>
      Contact Support
      <span class="follow-up-hint">
        {{follow_up}}
      </span>
  </h1>

   
  One thing to be aware of is that t (translation) helper provides translated text for each locale available in your Help Center. If this is something you need to still have in your help center, you should be able to achieve the same using dynamic content.
  
• Crystal Chenier

  • June 06, 2022 16:24

  Tipene Hughes You are Awesome!! Thanks for saving my day :-)

• Crystal Chenier

  • June 06, 2022 18:34

  Tipene Hughes I have one more request, how can I add branding logos to the home page? I have 2 search tabs for our products which have different branding logos and I am having a hard time figuring our where to plug the logos. I've added a screenshot below

• Tipene Hughes

  • June 06, 2022 19:20

  Zendesk Developer Advocacy

  Hey Crystal,

  There’s a few different ways you could do this, all of which will require a little bit of custom HTML and CSS. One approach could be creating an img element with the image src set by the asset helper, which would live within the li element under the #each helper of either categories or sections in your home_page.hbs file:

  {{#each sections}}
       <li class="blocks-item">
           <img src={{asset 'example.png'}} class="blocks-item-img"/>
           <a href='{{url}}' class="blocks-item-link">
               <span class="blocks-item-title">
                   {{name}}
                </span>
                <span class="blocks-item-description">{{excerpt description}}</span>
           </a>
       </li>
  {{/each}}

  You can learn more about adding assets to your help center, here. Next, you'll need to add CSS styling to the images which you can do in the style.css file. First thing will be to add "flex-direction: column" to the .blocks-item selector. Next, you'll add styling specifically to image. Here's how that all looks together:

  .blocks-item-link {
    color: $brand_color;
    padding: 20px 30px;
    display: flex;
    flex-direction: column;  /* new code added */
    flex: 1;
    justify-content: center;
    border-radius: inherit;
  }
  
  .blocks-item-img {
    height: auto;
    width: 20%;
    margin: auto;
    padding: 10px 0 10px 0;
  }

  And that should be about it. Like I mentioned, there's a few different approaches you could take with this depending on how you'd prefer the image layout but this is one example that will get the job done.

  I hope this helps!

  Tipene

• Crystal Chenier

  • June 06, 2022 19:32

  Tipene Hughes Whew, this is out of my league, Lol. I will see if I can figure it out. Thanks for all of your help

• Tipene Hughes

  • June 06, 2022 19:43

  Zendesk Developer Advocacy

  No worries, happy to help! All the best :)
   
  Tipene
  

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