Just a few things raised by my stakeholders, if any of these could be added for future or plans on what is coming in future.
- Ability to exclude certain tags/fields from the Tickets Solved info.
- Individual breakdown for individual by channel showing Online and Away statuses, along with how many chats they are on vs assigned already. So show as xxxxx agent 1/3 etc. Also see channels that are in wrap up so we know how soon we'd have another available agent.
- A tile to show how many available chats to be taken, there could be 5 agents online which can take 15 chats between them.
- A live current day overview (separate tab possibly) so we can see things like avg wait time, longest wait time, chats over the day up to current time with same refresh rate.
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