Recent searches
No recent searches
Feature Request - Add Exclude Option to Verification Process
Posted Apr 30, 2022
Currently, bc the verification rules rely on inclusion, rather than exclusion, there's not a way to exclude an article, I have to use a filter to include all other articles. My use case is that we have thousands of articles and I need to exclude one specific type. With the current setup, I will need to go through all other articles to find what's unique about them to include in the filter, all in an effort to exclude these couple hundred. It would be very useful to have an exclude option where in this case, I'd exclude the one attribute I know this specific type of article has which is much quicker than finding what to include.
3
2
2 comments
Sydney Neubauer
+1 Definitely have run into this issue
0
Lorrie McConnell
Same for me. I added my feature request to this related post I found before this post:
https://support.zendesk.com/hc/en-us/community/posts/6202897751578-Customization-in-the-article-verification-rules?page=1#community_comment_7410717108890
0