In comments, how can I identify, which is normal comments and which is chat comments.

1 Comments

  • Erica Girges
    Zendesk Developer Advocacy
    Hi A A,
     
    That would be correct! I would also recommend confirming the comment's channel using the Ticket Comment's API. It would be the most seamless/accurate verification process. 
     
    If needed, here's a better breakdown of that via object and the corresponding fields/possible values.
     
    Hope this helps!
     
    Best,
     
    Erica
    0

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