We can get the comments by doing a api:
After doing this API call, based on the response, I would like to bifurcate the normal comments and chat comments. [As when the ticket is created through the chat, all chat communication added as comment ].
Based on the respone, at my end, can I get the identify the chat comments based on 'via' paramterm, where the Channel is : Chat.
Can I rely on this parameter for bifurcation in our implementation ?
Needed an ans based on higher priority, implementation is blocked our end, we are doing Zendesk to another tool integration, I want to sync only comments not chats to target suystem.
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