Forwarded e-mails - Forwarded "through" information


  • Greg Katechis
    Zendesk Developer Advocacy

    Hi Raphaël! It looks like we pull that from our ticket audits endpoint, but it appears to only be an internal API and not one that you would be able to utilize. Can you tell me more about what you'd like to use this for?

  • CJ Johnson

    I can definitely reach the ticket audits endpoint for my own account, and I do not work for Zendesk, so I think Greg is putting you on the right track still. 

    For example, I can see the details about the email sent that opened a ticket, like message-id, ip address, and raw_email_identifier, by hitting the endpoint:{ticket_id}/audits


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