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Assign "Following" on Help Center sections



Posted May 09, 2022

I use a section in my Help Center to provide informational updates to my agent base. The articles in this section are viewable by agents and admins only. Some agents have been good and clicked "Follow" as instructed so that they receive an email notification when I publish new content about feature additions, changes, improvements, etc. Others have not. I would like a way for forcibly assign/set as "following" for my agents to this section. Is there a means to do so, and if not can one be made?


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Dane

Zendesk Engineering

Hi David,
 
I understand the importance of this functionality to your use case. As it turns out, there's no native feature or even via API to perform such function. But you don't have to worry, you are already on the feedback section. This section is continuously being monitored by our Product Managers and they evaluate such requests for a possibility to be added on our roadmap for future updates. Feedbacks with high engagement also drives the demand for it.
 
Thank you for understanding.

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