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Create a ticket for an organization without specific contact
Posted May 11, 2022
Hi community,
Each month I have a list of customers (=organization within our ZenDesk Support instance; list available in Excel or *.csv) that need to be contacted to schedule the visit of our field technician.
I would like to create a ticket for each organization that needs to be contacted.
All those tickets should be assigned to a specific group.
The agents of the group shall take ownership of the generated tickets, find out the specific contact of the organisation whom to get in contact with to organize the appointment and get in contact with that contact to propose three options for scheduling the visit of which the customer shall confirm one.
How might that be possible to raise tickets for an organization but without a specific contact for that organization?
Looking forward for your suggestions how to solve that task with a lean, smart and quick to operate process.
Best regards.
Richard
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1 comment
Christopher Stock
Hi Richard Heindl, I don't think it's possible to create a ticket for an organization without a user attached to it. That means you have a couple of options, both involve create 'dummy' contacts that are linked to the organizations you want to contact. You could create one of these 'contacts' for each organization, or you could create one and link them to all your organizations (if you have this feature enabled on your account).
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