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Bulk Import of Holidays to Schedules
Not Planned
Posted May 12, 2022
Feature Request Summary:
Zendesk Support should allow copy/paste of Holiday dates from one schedule to another, rather than adding each manually.
Description/Use Cases:
When we set different scheduled for Messaging, Talk and Email we have to add holidays to each one which is very time consuming.
Business impact of limitation or missing feature:
Speed of set up, and accurate reporting along with correct customer expectation.
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6 comments
mfg
The interface provided is not efficient, and requires repeat entry for holidays across years.
If there was a CSV import we could easily add a decade's worth of holidays. This would save time for the admin but also help prevent forgetting to do this every year at the start of the year.
Using a CSV template, something like:
|| holiday name | start date | end date ||
And when you're typing in the dates you need to use mm/dd/yyyy, can't use m/d/yy, which is a minor annoyance. Since the default end date is [today] - it would be nice if you could leave it blank and have the value from the start date used for the end date.
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Irina Gorelik
I am upvoting this.
I have multiple schedules for US shifts, so instead of easily taking a few mouse clicks to upload the same holidays, I have to spend ~15 minutes or more copy-pasting the same holiday names + dates I did previous years. Even an API endpoint would be great because a straightforward postman request would achieve this more simply than the current interface.
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JI
+1 upvote from me!
Managing teams in different countries means manual creation of individual holidays for each schedule. A very unnecessarily time consuming activity in this day and age.
Bulk import would be a big help.
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Joshua Bentley
We have two brands with different hours for chat support and chat support has different hours from our other channels. Rather than having to create multiple schedules and recreate the holidays, it would be so nice to be able to apply them across multiple schedules.
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Scott Allison
Thank you for taking the time to provide us with this feedback, it's truly appreciated. Unfortunately this is not currently on our roadmap, so I'm going to update this and mark as "not planned", for now.
This year we have a lot of exciting investments in product capabilities planned. Join us next month at Relate to find out more. You can attend in person or stream the product keynote online.
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Brittney Bies
What would be a great workaround would be to allow Agent's to have access to Schedules, then we can delegate this task to our teams. It is extremely time consuming to do each year and if it is missed, we miss our SLAs on that day. I know it is not being planned, but what about customizing Roles to allow non-Admins to do this for their Teams. Scott Allison
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