Enable voicemail during operating hours, and disable for out of hours
AnsweredI spoke with the help team who directed me to post here.
What we would like, is a setting whereby we accept voicemails during our office operational hours (8:30-17:00), but disallow voicemails from being left outside of that time.
Our Talk operational hours (09:00-12:00) are shorter than the standard schedule noted above, and if we set those up instead for Talk, the option to leave voicemails is either disabled or we must enable it for the whole time.
Is there any way Zendesk would consider this option to add to it's settings?
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Official comment
Hello,
Thank you for your question.
If voicemail is enable during business hours (which you can set), when a caller is in the queue, caller can leave a voicemail. For after business hours (which you can set), if you do not have overflow routing or voicemail enabled, the caller will hear the voicemail off greeting.
Thanks,
Sean
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