I spoke with the help team who directed me to post here.
What we would like, is a setting whereby we accept voicemails during our office operational hours (8:30-17:00), but disallow voicemails from being left outside of that time.
Our Talk operational hours (09:00-12:00) are shorter than the standard schedule noted above, and if we set those up instead for Talk, the option to leave voicemails is either disabled or we must enable it for the whole time.
Is there any way Zendesk would consider this option to add to it's settings?
Please sign in to leave a comment.