Comment without being connected

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Raphaël Péguet - Officers.fr

Posted May 13, 2022

Hi Zendesk Community,

I think it will be nice for any company - if Zendesk allowed it - to let their customers let comments on Guide articles without being connected.

Via a box than will send an e-mail to the right team.

Because currently you have 3 options:

- allow comment but users have to connect through SSO (good but need to allow SSO)

- allow comment but users have to connect through a basic Zendesk account (lot of password issues because the customer will have difficulties understanding if and why the zendesk pswd is different than the business pswd

- not allow comment and have a "fixed"/not living help center

 

Best regards,

 

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      Nicole Saunders

      Thanks for sharing this feedback, Raphaël Péguet. We've seen a similar request for community posts in the past, but haven't heard this on knowledge base article comments before. 

      If other users would also like to see this kind of functionality, please up-vote Raphael's post. If you have additional details you'd like to share, post those in the comments below. 

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