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Internal Notes Erased When Ending A Call

Answered
Michael Shay Hall

We switched to Agent Workspace and we used to be able to write in Internal Notes during a call, but now those messages are deleted when the call ends. Am I the only one? If not, I'd like to suggest a feature request ;)

1 Comments

  • Official comment
    Sean Chuang
    Zendesk Product Manager

    Hi Michael,

    Thank you for question. This is the type of question that requires investigation so please reach out to our Support team so they can troubleshoot your concerns. Based on my read, this does not sound like expected behaviour.

    Thanks,
    Sean

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