Please let me see the last time a macro was used.

2 Comments

  • Rusty Gregory
    Zendesk Employee

    Hi CJ Johnson

    Great feedback on tracking macro usage. I imagine that would be a very useful detail. How often do you manage and cleanup macros? Currently we do not have anything on the roadmap for macro usage but I will add this to our Productboard and bring it up with the product managers. 

    0
  • Lou
    Community Moderator

    CJ Johnson

    You can view the last DAY it was used, but not the time. Use the following URL format:

    https://yourdomain.zendesk.com/rules/macroid/tickets

    You get the macro ID from the admin center. Open the macro and you'll see the ID in the URL. You can use this same URL format for triggers and automations as well. You must be an admin to view this.

    3

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