Feature Request Summary:
I should be able to see a date of the last time a macro was used and submitted on a ticket.
Currently, you can generate a view of the usage for the last 24 hours, 7 days, or 30 days. This is just not sufficient or usable if you have any macros that may be used less than once a month. I would like to be able to see when each macro was last used, and ideally, what ticket, and by who. I really need something more like a 6 month view, to really be able to do any kind of meaningful clean up and management.
Business impact of limitation or missing feature:
The only way to achieve this goal currently, is to set up a custom tag to be added to every single macro. You can only then find out going forward when and if that macro has been used. This is just not a feasible workaround when organizations have thousands of macros. I really need to be able to tell if a macro was last used 2 months ago, versus 6 months ago, somewhere in the interface. 24 hours, 7 days, and 30 days usage may be appropriate for some businesses, but it's definitely not a good fit for everyone.
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