Getting 426 error

4 Comments

  • Lou Gallo

    I am having the same issue.. I have been fighting it now since May 15, 2022.  I have talked to Atlassian and they have not made any changes to TLS since 2021.  I think there is an issue in the proxy service. I currently have a ticket open with Zendesk but have not gotten anywhere.

    I have apps that I wrote back in 2014, 2016 and 2017 that are all failing now with the proxy to JIRA.

    I have tested this with a few other tools and the handshake works fine through the proxy but I think the TLS requirements might have been dropped or not upgraded recently..

    https://support.atlassian.com/security-and-access-policies/docs/supported-security-protocols-for-atlassian-cloud-products/

    0
  • Christopher Kennedy
    Zendesk Developer Advocacy
    Hi Karina,
     
    I've created a ticket to work with you on the details of this issue.
    0
  • Lou Gallo

    I opened up a ticket on Monday and still have no resolution. I have already talked to Atlassian and thier logs are not even getting hit from thee proxy.. Can I get someone at Zendesk to address this soon. This is a Huge hit to our company.

    0
  • Christopher Kennedy
    Zendesk Developer Advocacy
    Hi Lou,
     
    I'll look into your ticket as well and follow up within it.
    0

Please sign in to leave a comment.

Powered by Zendesk