Expand Community Dataset
Feature Request Summary:
The Community dataset in Explore should be expanded to include Topic Subscriptions, User Followings, User Followers, and User Badges.
Description/Use Cases:
Our Customer Success team (light agents) use the Topic Subscription and User Followings/Followers metrics, in addition to the ones already available, to engage with our active Community members. Among the others, the three metrics I mentioned above are used for badge assignment to encourage Community engagement. It would be great to see what existing badges the user already has. Currently, those metrics appear on a user's profile, but just as counts with no detail of what subscriptions they are or which users are involved (excluding badge assignments). Not to mention, it would be beneficial to evaluate which topics are subscribed to most and not just posts.
Business impact of limitation or missing feature:
Currently we have to manually try to pull this information from the API, which our light agents cannot access. They are unable to gather this information on their own, and so we can only perform badge assignment when the API is checked rather than Customer Success being able to see and use the Explore dashboard to gather this information daily.
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Thanks for sharing your feedback, Brianne! The product team did let us know that this was just v.1 of the community dataset, and they do plan to do additional iterations in the future.
We'll keep this post open so other users can up vote and add their ideas and feedback as well. -
Nicole Saunders That's great! I know they just released this dataset, but do you know when they plan on releasing the next version and what improvements are planned?
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I don't believe they've decided on future improvements, and they have not shared an eta on additional versions or updates. I suspect they will collect feedback on this first release for a few months before moving forward with further iterations.
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Thanks Nicole!
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Thank you Brianne Reinhardt for your feedback.
The need for topic subscriptions is clear to us and I'm capturing your comment for future improvements. As the community dashboard has just been released, our plan is to gather feedback first and assess improvement opportunities which we will add to the roadmap later.
Cheer!
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Hi Orsolya Forster! Any update here now that the community dataset is over a year old.
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