Messaging Tickets were reopened on 5/3 12:02 [KST] due to an additional message from the customer.
At 12:04 [KST], when I looked at the ticket updater, it was displayed as 'Agent', not 'User' or 'Customer'.
The agent must have left a last message before the ticket reopened.
I contacted Zendesk Support, but when the person who created the ticket was a Customer,
it was a system update and it was not reflected in the ticket updater.
When the ticket is reopened due to an additional message from the customer, is there a way to display the ticket updater as 'Customer (User)'?
Please sign in to leave a comment.