[changes - field name] - creating metric with 2 changes
Hi guys! I am creating a metric, that should display ticket updates according to 2 fields changes: status and customer request type. Is it possible? If yes, what is wrong with my formula:
IF ([Changes - Field name] = "Customer request type"
AND [Changes - Previous value] != [Changes - New value])
AND ([Changes - Field name] = "status" and [Changes - New value] != "solved")
THEN [Update ID]
ENDIF
-
Hi Eli (Vitalii Klymiuk)! I am wondering if you just need an extra set of brackets around your IF condition?
IF (
([Changes - Field name] = "Customer request type"
AND [Changes - Previous value] != [Changes - New value])
AND ([Changes - Field name] = "status" and [Changes - New value] != "solved")
)
THEN [Update ID]
ENDIF -
Hi Stephen! Thank you for the suggestion. Unfortunately, it is still showing 0, however, separately it is working fine.
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