[changes - field name] - creating metric with 2 changes

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Eli (Vitalii Klymiuk)

Posted May 19, 2022

Hi guys! I am creating a metric, that should display ticket updates according to 2 fields changes: status and customer request type. Is it possible? If yes, what is wrong with my formula:

IF ([Changes - Field name] = "Customer request type"
AND [Changes - Previous value] != [Changes - New value])
AND ([Changes - Field name] = "status" and [Changes - New value] != "solved")
THEN [Update ID]
ENDIF

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