Feature Request Summary:
We would like to share locked down Help Centre article links without forcing user login to access the articles. Shareable article link - everyone with the link can access the article.
Users usually access the HC articles through our portal where access token is used to avoid Zendesk login however, some article links are shared with users outside our application which leads them to have to login to Zendesk to access restricted articles. Additional login leads to confusion.
Business impact of limitation or missing feature:
This would help users access articles with ease and without having to login to an external system to access product information in Help Center.
Please sign in to leave a comment.