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Instagram Integration



Posted May 24, 2022

I've integrate the instagram into the account, but when a costumer replies an story asking something about that story, I can't see which story they are reffering to, so I have to go into the app, and search the person's name, that means that I also cannot see what is the "@" of the person, which dificulties me in the same way.

How do I do to support tickets like this? 


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10 comments

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Gabriel

Zendesk Customer Care

Hi Eduardo,

I can see you are looking to identify the Instagram story in Zendesk. This is currently not supported. 

We have taken this feedback. Please, kindly follow up on this article for future news. 

Thanks for your comprehension! 

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Nicole Saunders

Zendesk Community Manager

HI Eduardo - 

Per Gabriel's comment, since this is not something that you can currently do in the product, I'm going to move this conversation over to our product feedback space. This will help make the product managers aware of the limitation, and allow other users to chime in. 

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Hi!

I wrote the support because of this issue too. It is so a bad process. 
"Hi, I can not see the story you reply. Can you tell me?" Bad, bad, bad. 

Regards, 
Tatjana

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Hello,
I reported a similar issue in this ticket, unfortunately I have no response from the Zendesk team yet. 

https://support.zendesk.com/hc/en-us/community/posts/4445591860634-Trigger-and-attachment-needed-for-Instagram-Direct-stories-reactions

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Hi, Is there an update on this?

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Onur Okutan

Zendesk Product Manager

Hi everyone,

We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Wednesday, September 20, 2023, at 11 AM CDT, for our PM Roundtable on Messaging End-user Experience. It’ll be an open discussion on what is and isn’t working for you in this focus area of Zendesk. So please bring those questions, concerns and feedback because we want to hear from you! The link to register can be found here, we’d love to see you all there.

Best regards,

Onur

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Onur Okutan

Zendesk Product Manager

Thank you so much for providing feedback on this area! We want to note that this feedback has been logged.

In case you missed it, we wanted to make sure you saw the recording and event follow up from our most recent PM Roundtable. Please find the deck, recording, and follow up article. Thank you again for your feedback!

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Chris Drylie

Zendesk Product Manager

We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Wednesday, February 14th, at 7:00 PM CT/ Thursday February 15th, at 12:00 PM AEST for our PM Roundtable on Posts in Social Channels.

There will be a presentation and an open discussion on what is and isn’t working for you in this focus area of Zendesk and whats coming next in our Social Spaces. So please bring your questions, concerns, and feedback because we want to hear from you! The link to register can be found here.

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Chris Drylie

Zendesk Product Manager

Thank you so much for providing feedback on this area!In case you missed it, we wanted to make sure you saw the recording and event follow up from our most recent PM Roundtable on Posts in Social Channels.

Please find the deck and recording in the follow up article here. Thank you again for your feedback and for being a valuable Zendesk Customer.

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Chris Drylie

Zendesk Product Manager

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