Recent searches
No recent searches
Instagram Integration
Posted May 24, 2022
I've integrate the instagram into the account, but when a costumer replies an story asking something about that story, I can't see which story they are reffering to, so I have to go into the app, and search the person's name, that means that I also cannot see what is the "@" of the person, which dificulties me in the same way.
How do I do to support tickets like this?
5
10
10 comments
Gabriel
I can see you are looking to identify the Instagram story in Zendesk. This is currently not supported.
We have taken this feedback. Please, kindly follow up on this article for future news.
Thanks for your comprehension!
-3
Nicole Saunders
HI Eduardo -
Per Gabriel's comment, since this is not something that you can currently do in the product, I'm going to move this conversation over to our product feedback space. This will help make the product managers aware of the limitation, and allow other users to chime in.
0
Tatjana Kümmerle
Hi!
I wrote the support because of this issue too. It is so a bad process.
"Hi, I can not see the story you reply. Can you tell me?" Bad, bad, bad.
Regards,
Tatjana
2
Nicola
Hello,
I reported a similar issue in this ticket, unfortunately I have no response from the Zendesk team yet.
https://support.zendesk.com/hc/en-us/community/posts/4445591860634-Trigger-and-attachment-needed-for-Instagram-Direct-stories-reactions
2
Liliana Klein
Hi, Is there an update on this?
1
Onur Okutan
We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Wednesday, September 20, 2023, at 11 AM CDT, for our PM Roundtable on Messaging End-user Experience. It’ll be an open discussion on what is and isn’t working for you in this focus area of Zendesk. So please bring those questions, concerns and feedback because we want to hear from you! The link to register can be found here, we’d love to see you all there.
Best regards,
0
Onur Okutan
Thank you so much for providing feedback on this area! We want to note that this feedback has been logged.
In case you missed it, we wanted to make sure you saw the recording and event follow up from our most recent PM Roundtable. Please find the deck, recording, and follow up article. Thank you again for your feedback!
0
Chris Drylie
We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Wednesday, February 14th, at 7:00 PM CT/ Thursday February 15th, at 12:00 PM AEST for our PM Roundtable on Posts in Social Channels.
There will be a presentation and an open discussion on what is and isn’t working for you in this focus area of Zendesk and whats coming next in our Social Spaces. So please bring your questions, concerns, and feedback because we want to hear from you! The link to register can be found here.
0
Chris Drylie
Thank you so much for providing feedback on this area!In case you missed it, we wanted to make sure you saw the recording and event follow up from our most recent PM Roundtable on Posts in Social Channels.
Please find the deck and recording in the follow up article here. Thank you again for your feedback and for being a valuable Zendesk Customer.
0
Chris Drylie
🚀 Exciting News: Facebook V2 Open Beta Now Available! 🚀
We’re thrilled to announce that the open beta for our Enhanced Facebook Integration is now live, bringing powerful new features to streamline your social media management!
🔹 What’s New in Facebook V2?
If you manage fewer than 10 Facebook pages, we encourage you to sign up and explore these enhanced features! For customers with more than 10 pages, we recommend waiting for our General Availability release in early 2025, which will include an automated migration process for a smoother transition.
👉 Sign up for the open beta here.
Enhance your team’s efficiency and improve your social media engagement with Facebook V2!
0