Hello

We’re struggling with this fix and it seems like there is an issue with the Zendesk SDK.

We’ve found an issue with the ‘Department’ for the offline form in Zendesk Chat iOS SDK. The value (which is set via the ChatAPIConfiguration) is ignored and the ticket from the iOS app is created and displayed without specifying a department in Zendesk Chat history.

The same case with the same configuration works fine in our Android app.

We integrated according to Zendesk - Chat SDK v2 - iOS documentation.
SDK version: 2.12.0