Social Messaging - Post Reference in Ticket
AnsweredPlease allow for some kind of reference to the post the end-user is referencing. For example, a person sends an IG message saying hey, where can I get this? Referencing a story post that is not visible in the ticket.
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Thanks for posting your feedback, Luke, and welcome to the Zendesk Community!
If other users have similar needs, please be sure to up-vote Luke's post, and to add any details you have in the comments below. If and when there gets to be a critical mass of engagement in this thread, a product manager will join the conversation. -
Hi Luke,
Fair feedback. We will consider it when we plan improvements to Instagram DM experience.
- Prakruti
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