Updating comment text field via API without posting the comment

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Arpit Tiwari

Posted May 27, 2022

hi ,
I am unable to update text(values) on comment text field on zendesk ticket support page through apis. Do we have any way to update comment text field through apis without posting the comment?

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    Tipene Hughes

    Zendesk Developer Advocacy

    Hey Arpit,
     
    It's not possible to update the comment field text value directly via the API. One way you could achieve this is by using the Zendesk Apps Framework and the comment object.
     
    Feel free to reach out with any questions!
     
    Tipene

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