Thank you for adding the community info to Explore. I just created a dashboard to get my stats each month that I need to report on. As someone that is not technical, it is great that I can get the data I need to report on without having to ask someone that can use the APIs to pull this data. So thank you, thank you!
Of course I also have a suggestion for how we could get even more info out of Explore with community stats. We really need to be able to see the org name. I can show the community user name and email which is very helpful, but also being able to see the org that user is linked to would make it so I can get all of my reporting right from Explore. We are looking to grow our number of users in our community forums, but we are also looking to grow the number of orgs that are participating in the community. I have an OKR this year to double the number of orgs that are participating in our community from last year so I need to be able to report on orgs related to community stats. Many of our customers have their org in their email domain, so that is good. But we do have a decent amount of companies that use generic emails like gmail or have a bunch of different email domains that make up their company (mostly due to acquisitions of other companies). For these people I need to look them up in the Support portal to see what org they belong to. That is going to be rather tedious.
Please sign in to leave a comment.