Customizing web widget text color in the header when using messaging

Planned

Posted May 31, 2022

We are using the web widget with messaging/answer bot functionality.

The color of the heading of the widget is able to be customized, as well as the bubble that the customer text is in, and the color of the buttons, but I would like to be able to customize the font color as well.

For example, right now we have blue background with a black text for the widget header, we would like that to be either blue background with white text or white background with blue text. At present, the text color cannot be changed.

This would allow us to bring it more in alignment with our branding. When we were using the classic widget, we were able to control the text color to keep it aligned with our branding.

7 comments

Date

Newest

Natalie Langdale

Mar 31, 2025

+1 to this. We've run into similar issues, especially in dark mode, where the inability to customize font color or set separate colors for link vs. conversation buttons creates accessibility problems. Some text and buttons become hard to read. More control over font and button colors would improve readability and overall UX.

Anastasiya Kastsiushkina

Jan 14, 2025

Hello everyone,

Thank you for your continued interest and engagement regarding our feature request. Text color customization, along with other customization features, is on our roadmap for later this year. Please keep in mind that our commitment and prioritization may change as we progress through product development.

Once we move into development and have a clearer timeline, we will revisit this thread to keep you updated. We truly appreciate your feedback and support as valuable Zendesk customers. If you have any questions or further suggestions, please feel free to share!

Best regards,

Anastasiya

Elsa Aguilera

Jan 07, 2025

any news on that?

Anastasiya Kastsiushkina

Mar 25, 2024

Hello everyone, thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.

Text colour customisation is on our roadmap. Per our Community Guidelines, we do not provide specific timelines around releases for our product and any discussion of planning is always subject to change. To stay on top of product releases please visit our What’s New page in the Help Center. We are going to leave this post open for comment to allow others to provide their feedback and use cases.

Thank you again for your feedback!

Best Wishes,
Anastasiya

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